大学MOOC 实用导游英语（公选课）(湖北三峡职业技术学院)1462050161 最新慕课完整章节测试答案

第一单元测试

1、多选题：
‌Which following are not the roles of a foreign languag tour guide？‍
选项：
A: Navigating
B: Interpreting
C: Paying the bill
D: Forcing tourists to shop
E: Ensuring safety 
答案: 【 Paying the bill;
Forcing tourists to shop】

2、多选题：
‎As an information provider，you should provide some information about ______ to the tourists.‌
选项：
A: your own family
B: the history, culture, traditions and important ideas of your city or country.
C: state secrets
D: everyday life
答案: 【 the history, culture, traditions and important ideas of your city or country.;
everyday life】

3、多选题：
‎How will you enliven the atmosphere on the tour bus?‏
选项：
A: Encourage  interaction
B: Tell them some folk tales and songs
C: Tell them some jokes, games
D: Organize some group activities
答案: 【 Encourage  interaction;
Tell them some folk tales and songs;
Tell them some jokes, games;
Organize some group activities】

4、多选题：
​What wlll you do when you meet a disaster?‏
选项：
A: Be cool-hearted
B: Comfort tourists
C: Inform your leaders or related departments
D: Help saving and evacuating tourist
答案: 【 Be cool-hearted;
Comfort tourists;
Inform your leaders or related departments;
Help saving and evacuating tourist】

第四单元小测试

1、单选题：
‎Which one is NOT proper according to the rules when dealing with incidents?‍
选项：
A: keep loss to a minimum
B: do according to the regulations
C: meet the needs and demands required by the tourists
D: make  sure the tour runs on the rails
答案: 【 meet the needs and demands required by the tourists】

2、单选题：
‏What you should NOT do when one of your tourists is ill?‍
选项：
A: If the patient agrees, send him/ her to the hospital immediately.
B: Report the case to the office.
C: Keep a record. 
D: Offer medicine to tourist.
答案: 【 Offer medicine to tourist.】

3、单选题：
​Which one is proper when dealing with the complaints?‏
选项：
A: Interrupt when the tourist is expressing his / her complaints.
B: Tell the tourist when he/ she can expect results/ feedback.
C: Try to make excuses.
D: Ignore the complaints.
答案: 【 Tell the tourist when he/ she can expect results/ feedback.】

4、多选题：
‎How will you handle incidents? ‏
选项：
A: calm down and comfort the tourists
B: prioritize and make an action plan
C: Put the action plan into use
D: deal with remaining problems
E: write a report
答案: 【 calm down and comfort the tourists;
prioritize and make an action plan;
Put the action plan into use;
deal with remaining problems;
write a report】

第三单元小测试

1、单选题：
‌North gand, South elegant,