Regular On-board Service 客舱常规情境服务—— Boarding 登机

10 随堂测试

1、多选题:
‌How to greet passengers during boarding service?‏
选项:
A: Welcome abroad.
B: Welcome to the flight.
C: Welcome to Air China.
D: See you.
答案: 【 Welcome abroad.;
Welcome to the flight.;
Welcome to Air China.

2、判断题:
​(中译英)您的座位在机舱前部。‏​Your seat is in the rear of the cabin.‏
选项:
A: 正确
B: 错误
答案: 【 错误

3、判断题:
‎客舱登机服务中,对于头等舱的旅客,需要直接引导其入座。​
选项:
A: 正确
B: 错误
答案: 【 正确

11 随堂测验

1、多选题:
‍What information does FA need to get in case passengers lose their belongings?‍
选项:
A: Name 
B: Phone number 
C: Passport
D:  Everything about the missing luggage
答案: 【 Name ;
Phone number ;
 Everything about the missing luggage

2、多选题:
‍How to comfort passengers if they get things lost?‌
选项:
A: I 'm sorry to hear that. 
B: We will try our best to help you. 
C: Thank you very much. 
D: I don't know.
答案: 【 I 'm sorry to hear that. ;
We will try our best to help you. 

3、多选题:
‎如果旅客的物品可能在飞机上遗失,可以通过哪些方式帮助其寻找?‍
选项:
A: 请机长联系地勤人员。
B: 机上广播。
C: 协助周边寻找。
D: 对机上旅客进行搜查。
答案: 【 机上广播。;
协助周边寻找。

测试一

1、单选题:
‌(中译英)您的座位在机舱后部。‏
选项:
A: Your seat is in the front of the cabin.
B: Your seat is in the rear of the cabin.
C: Your seat is in the middle of the cabin.
D: Your seat number is 28C.
答案: 【 Your seat is in the rear of the cabin.

2、单选题:
‍下列物品,哪个不属于乘务员航前准备的必需品?‍
选项:
A:
B:
C:
D:

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