大学MOOC 航空服务英语(长沙航空职业技术学院)1003733005 最新慕课完整章节测试答案
1. Civil Aviation 民航那些事！
文章目录
1.1 Airline Companies 测验
1、单选题：
_________, founded in 1988，is China’s only national flag carrier.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: Air China
D: China Eastern Airlines
答案: 【 Air China】
2、单选题：
The logo of _________ is a red kapok in a blue vertical tail fin.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: Air China
D: China Eastern Airlines
答案: 【 China Southern Airlines 】
3、单选题：
The logo of _________ is a phoenix.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: China Eastern Airlines
D: Air China
答案: 【 Air China】
4、单选题：
The logo of _________ is the shape of a swallow.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: Air China
D: China Eastern Airlines
答案: 【 China Eastern Airlines】
5、单选题：
Air China, _________ , China Southern Airlines are the three major airlines in China.
选项：
A: Sichuan Airlines
B: Hainan Airlines
C: Xiamen Airlines
D: China Eastern Airlines
答案: 【 China Eastern Airlines】
6、单选题：
Air China is headquartered in _______.
选项：
A: Beijing
B: Shanghai
C: Guangzhou
D: Tianjin
答案: 【 Beijing 】
7、单选题：
Give the company name according to the logo.
选项：
A: China Eastern Airlines
B: Air China
C: China Southern Airlines
D: Sichuan Airlines
答案: 【 China Eastern Airlines】
8、单选题：
Give the company name according to the logo.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: Air China
D: China Eastern Airlines
答案: 【 Air China 】
9、单选题：
Give the company name according to the logo.
选项：
A: China Southern Airlines
B: Hainan Airlines
C: Air China
D: China Eastern Airlines
答案: 【 China Southern Airlines 】
10、判断题：
Air China, China Eastern Airlines, China Southern Airlines are the three major airlines in China.
选项：
A: 正确
B: 错误
答案: 【 正确】
11、判断题：
China Southern Airlines, founded in 1988, is an airline headquartered in Hangzhou.
选项：
A: 正确
B: 错误
答案: 【 错误】
12、判断题：
China Southern Airlines is the first airline in China to allow the use of mobile phones and other portable devices.
选项：
A: 正确
B: 错误
答案: 【 错误】
13、判断题：
The logo of China Eastern Airlines is the shape of a swallow, which consists of two capital letters C and E.
选项：
A: 正确
B: 错误
答案: 【 正确】
14、填空题：
请写出“中国民用航空总局”缩写：____________
答案: 【 CAAC】
15、填空题：
请补充完整东方航空公司的英文名称：China Eastern ____________
答案: 【 Airlines】
16、填空题：
请补充完整CAAC的全称：_________Aviation Administration of China.
答案: 【 Civil】
1.2 Airport facilities 测验
1、单选题：
Airport is a place used for passengers’ __________.
选项：
A: take-off and landing
B: departure and arrival
C: fueling and repairing
D: baggage loading
答案: 【 departure and arrival 】
2、单选题：
Airport is a place for transporting EXCEPT ___________.
选项：
A: passengers
B: cargo
C: seats
D: mails
答案: 【 seats 】
3、单选题：
________ is an airport to which an aircraft may proceed if it becomes impossible to land at the intended airport.
选项：
A: Alternate airport
B: Base airport
C: Terminal airport
D: Intermediate airport
答案: 【 Alternate airport】
4、单选题：
In the film “The Captain”, we can see _________ is the command center of the aircraft.
选项：
A: terminal building
B: airline operational control center
C: power system
D: air freight station
答案: 【 airline operational control center】
5、单选题：
Which of the following facilities is NOT in the airside of an airport?
选项：
A: aircraft tractor
B: hangar
C: taxiing way
D: parking lot
答案: 【 parking lot 】
6、多选题：
Airports can be classified into the following types: __________.
选项：
A: civil airport
B: military airport
C: joint-use airport
D: Changsha airport
答案: 【 civil airport ;
military airport ;
joint-use airport 】
7、多选题：
Which facilities are involved in the operation of a typical airport?
选项：
A: apron
B: airlines
C: control tower
D: runway
答案: 【 apron ;
control tower ;
runway】
8、多选题：
The essential functions of airport include __________.
选项：
A: baggage check and claim
B: passenger ticketing
C: boarding and deplaning
D: customs, immigration, security check
答案: 【 baggage check and claim;
passenger ticketing;
boarding and deplaning;
customs, immigration, security check】
9、判断题：
Beijing Daxing International Airport is a military airport.
选项：
A: 正确
B: 错误
答案: 【 错误】
10、判断题：
To the airport, an airline is a business entity, a client, a consumer of airport service; to an airline, the airport is a service provider, or an operator.
选项：
A: 正确
B: 错误
答案: 【 正确】
11、填空题：
The airport is usually divided into two sides: ________ and airside.
答案: 【 landside】
12、填空题：
In the tower, there are many air traffic controllers helping take-off and landing of the _________.
答案: 【 aircraft##%_YZPRLFH_%##airplanes##%_YZPRLFH_%##planes##%_YZPRLFH_%##passenger airplanes】
13、填空题：
An airport should be designed to move __________, cargo, mail, aircraft and surface transportation vehicles efficiently, rapidly and pleasantly.
答案: 【 passengers##%_YZPRLFH_%##passenger】
14、填空题：
Airports are major transport facilities, which are used for the landing, taking off, parking, __________, and repairing of aircraft.
答案: 【 fueling】
15、填空题：
Airports may be classified into international airport, ________ airport and regional airport based on the air routes and markets.
答案: 【 domestic】
1.3 Airline services 测验
1、单选题：
Which position is not included in the flight crew of a plane?
选项：
A: Co-pilot
B: Gate agents
C: Flight attendants
D: Security officers
答案: 【 Gate agents】
2、单选题：
Who is in charge of communicating with the air traffic controller?
选项：
A: Crew scheduler
B: Captain
C: Cabin attendants
D: Flight dispatcher
答案: 【 Flight dispatcher 】
3、单选题：
Who are not in charge of the maintenance of the aircraft?
选项：
A: Pilots
B: Avionic engineer
C: Mechanics
D: Maintenance technicians
答案: 【 Pilots】
4、单选题：
Which is not included in the service provided to the passengers in the business class?
选项：
A: Boarding through VIP-only access
B: Comfortable seats with more space between them
C: Entertainment facilities
D: More delicious food
答案: 【 Entertainment facilities】
5、单选题：
What is the main difference between first class and economy class?
选项：
A: Facilities
B: Cabin attendants
C: Food
D: Cost
答案: 【 Cost 】
6、填空题：
What job position does the person hold in the picture?
答案: 【 security officer】
7、填空题：
What jobs are these people doing?
答案: 【 pilots##%_YZPRLFH_%##captains##%_YZPRLFH_%##Pilots##%_YZPRLFH_%##Captains】
8、填空题：
What does she do?
答案: 【 flight attendant##%_YZPRLFH_%##cabin attendant##%_YZPRLFH_%##stewardess##%_YZPRLFH_%##Flight attendant##%_YZPRLFH_%##Cabin attendant##%_YZPRLFH_%##Stewardess】
9、填空题：
Crew schedulers(调度员) are in charge of assigning crews to operate__________ of the aircraft.
答案: 【 transportation system】
10、填空题：
They are _______________ who guarantee that airplanes are in good condition and operate without ANY LITTLE PROBLEMS.
答案: 【 Mechanics##%_YZPRLFH_%##mechanics##%_YZPRLFH_%##Aircraft Maintenance Personnel##%_YZPRLFH_%##aircraft maintenance personnel】
2. Flight Ticket Service 机票怎么买？
2.1 Ticket reservation service 测验
1、单选题：
_______ is not the necessary travel document when you go abroad.
选项：
A: passport
B: visa
C: ID card
D: E-ticket itinerary
答案: 【 ID card 】
2、单选题：
A passport consists of the following information EXCEPT _________ .
选项：
A: photograph
B: family members
C: name and signature
D: place and date of birth
答案: 【 family members 】
3、单选题：
You may book _________ seat on the flight to Shanghai at a lower price.
选项：
A: an economy class
B: a business class
C: a first class
D: a premium class
答案: 【 an economy class】
4、单选题：
Infants’ ticket fare in domestic flights is ________ of the normal adult fare.
选项：
A: 10%
B: 50%
C: 20%
D: free
答案: 【 10% 】
5、单选题：
Passengers holding a(n)________ ticket cannot board the plane as it doesn’t specify the time of departure and on which the seat is also unconfirmed.
选项：
A: OK
B: E-ticket
C: OPEN
D: discounted
答案: 【 OPEN】
6、单选题：
I’d like to ______ a flight ticket from Shanghai to Beijing next Friday.
选项：
A: book
B: make
C: board
D: sell
答案: 【 book 】
7、单选题：
When booking an international ticket online, the passenger should fill in the following information EXCEPT__________.
选项：
A: date and time of departure
B: passport number
C: destination city
D: baggage allowance
答案: 【 baggage allowance】
8、多选题：
In which ways can you book a flight ticket?
选项：
A: train station
B: official website of the airlines
C: online ticket agency
D: telephone reservation
答案: 【 official website of the airlines;
online ticket agency;
telephone reservation 】
9、多选题：
The E-ticket itinerary includes the following information: ________
选项：
A: carrier
B: departure and destination city
C: flight number
D: seat class
答案: 【 carrier;
departure and destination city;
flight number ;
seat class】
10、判断题：
Printed paper tickets have been replaced by E-tickets.
选项：
A: 正确
B: 错误
答案: 【 正确】
11、判断题：
Permanent resident ID card is the same as passport.
选项：
A: 正确
B: 错误
答案: 【 错误】
12、判断题：
Fuel surcharge is included in the CAAC development fund.
选项：
A: 正确
B: 错误
答案: 【 错误】
13、填空题：
A driver ______ is accepted as a proof of identity in USA, UK, and Canada.
答案: 【 license】
14、填空题：
If a passenger doesn’t want to transfer, it means he wants to book a _____ flight.
答案: 【 direct##%_YZPRLFH_%##non-stop】
15、填空题：
A _________ is a document that certifies the nationality of its holder for international travel.
答案: 【 passport】
2.2 Ticket refund service测验
1、单选题：
According to CAAC’s regulation, if you ask for a refund of your ticket 24 hours before the departure time, the cancellation fee is _________of the original fare..
选项：
A: 10%
B: 5%
C: 15%
D: 20%
答案: 【 10% 】
2、单选题：
If the passenger asks for a refund of his ticket within 24 hours and 2 hours before the departure time, he has to pay _________of the original fare..
选项：
A: 10%
B: 30%
C: 15%
D: 20%
答案: 【 20%】
3、单选题：
Choose the corresponding meaning of the phrase “applicable service charges”.
选项：
A: 服务费
B: 取消费
C: 适用费
D: 小费
答案: 【 服务费 】
4、单选题：
Choose the corresponding meaning of the phrase “to issue tickets ”.
选项：
A: 出票
B: 发护照
C: 发签证
D: 发执照
答案: 【 出票】
5、单选题：
Translation: Only the passenger whose name is designated in the ticket can obtain a refund.
选项：
A: 只有机票上指定姓名的乘客才能退票。
B: 只有机票上设计姓名的乘客才能获得退款。
C: 只有乘客在机票上写了姓名才能退票。
D: 只有机票上指定姓名的乘客才能获得退款。
答案: 【 只有机票上指定姓名的乘客才能获得退款。】
6、单选题：
The round trip fare is not _________ as much as the one-way fare.
选项：
A:
B: fourth
C: twice
D: third
答案: 【 twice】
7、判断题：
According to CAAC’s regulation, if you ask for a refund of your ticket 24 hours before the departure time, the cancellation fee is 10% of the original fare.
选项：
A: 正确
B: 错误
答案: 【 正确】
8、判断题：
If the passenger asks for a refund of his ticket within 24 hours and 6 hours before the departure time, he has to pay 20% of the original fare.
选项：
A: 正确
B: 错误
答案: 【 错误】
9、判断题：
The round trip fare is twice as much as the one-way fare.
选项：
A: 正确
B: 错误
答案: 【 错误】
10、判断题：
The ticket could only be refunded in the office where it was issued.
选项：
A: 正确
B: 错误
答案: 【 正确】
11、判断题：
The round trip fare is not as much as the one-way fare.
选项：
A: 正确
B: 错误
答案: 【 正确】
12、填空题：
请根据中文意思补全英语短语出机票：to______flight tickets
答案: 【 issue】
13、填空题：
请根据中文意思补全英语短语发护照：to issue ______
答案: 【 passports##%_YZPRLFH_%##passport】
14、填空题：
请根据中文意思补全英语短语发签证：to issue ______
答案: 【 visas##%_YZPRLFH_%##visa】
15、填空题：
请根据中文意思补全英语短语自愿退票：voluntary ______
答案: 【 refund】
2.3 Ticket endorsement service 测验
1、单选题：
Endorsement refers to the______ of the airline after the purchase of the ticket.
选项：
A: transportation
B: remain
C: change
D: difference
答案: 【 change】
2、单选题：
If you want to endorse your ticket, you should go to the ________to sign for transfer, and then go to the _______ to go through the formalities.
选项：
A: new carrier airline；current carrier airline
B: current carrier airline；current carrier agency
C: new carrier agency； current carrier airline
D: current carrier airline；new carrier airline
答案: 【 current carrier airline；new carrier airline】
3、单选题：
Endorsement refers to the flight transferred to other _________.
选项：
A: airplane
B: airlines
C: airbus
D: airspace
答案: 【 airlines】
4、单选题：
Endorsement can be made at the airline's direct ticket office or at the ______.
选项：
A: airport
B: travel agency
C: airline office
D: airline counter
答案: 【 airline counter】
5、单选题：
Discounted tickets for some airlines can also be endorsed, but they can only be endorsed for free _______, and re-endorsement is charged.
选项：
A: once
B: twice
C: three times
D: four times
答案: 【 once】
6、判断题：
There is an extra charge for endorsing to first class with other airlines.
选项：
A: 正确
B: 错误
答案: 【 正确】
7、判断题：
Generally, it is allowed to apply for endorsement for personal reasons.
选项：
A: 正确
B: 错误
答案: 【 错误】
8、判断题：
You need to reconfirm your personal information when you endorse your ticket.
选项：
A: 正确
B: 错误
答案: 【 正确】
9、判断题：
It's cheaper to endorse tickets in the morning than in the afternoon.
选项：
A: 正确
B: 错误
答案: 【 错误】
10、判断题：
Generally, airlines have strict restrictions on the refund and endorsement of economy class.
选项：
A: 正确
B: 错误
答案: 【 正确】
11、填空题：
Can you tell me what the figure below is?
flight ____________
答案: 【 schedule】
12、填空题：
Can you tell me what the picture below is?