大学MOOC 旅游商务英语(湖南第一师范学院)1460747164 最新慕课完整章节测试答案

Test1

1、单选题：
‌What information tour guide doesn’t need to know before you check in for the tour group?‎
选项：
A: Room type.
B: Requirement on the extra bed.
C: Whether there is any gust allergic to the food.
D: Guests name.
答案: 【 Whether there is any gust allergic to the food.】

2、单选题：
‏What is the  meaning of "People Skills"?‌
选项：
A: 人力组织能力
B: 人际交往能力
C: 语言交流能力
D: 时间管理能力
答案: 【 人际交往能力】

3、单选题：
​ Why the ability of organization is very important to a tour guide?‎
选项：
A: Tour guide need to answer different questions.
B: Everyone will ask you for help when things go wrong.
C: Tour guide will work almost every waking hour.
D: Tour guide won’t hope to mix up the things they are supposed to do.
答案: 【 Tour guide won’t hope to mix up the things they are supposed to do.】

4、单选题：
‏Which statement is TRUE?‌‏‌
选项：
A: You’ll need to show a poker face to your guests to show your warmly welcome.
B: A big smile can show your confidence and transfer an image of reliability.
C: Just smile when you think things are funny while you are working.
D: A smile can bring your guests closer to you.
答案: 【 A smile can bring your guests closer to you.】

5、单选题：
‌What information should be checked while you first meet tour group at the airport?​
选项：
A: Name of the driver
B: Number of male guests
C: The colour of guests’ luggage suitcase
D: Name of the escort
答案: 【 Name of the escort】

Test2

1、单选题：
‍Which one is not included in the meaning of hotel?‌
选项：
A: A symbol of self-esteem.
B: A place to offer temporary security.
C: A home away from home.
D: A place to hide.
答案: 【 A place to hide.】

2、单选题：
‌What is the meaning of "Reservation" in the sentence "Have you made a reservation?"?‎
选项：
A: 保留的
B: 预定
C: 提前的
D: 保护的
答案: 【 预定】

3、单选题：
‏What should you say when you are going to greet with the receptionist while you are check in?‍
选项：
A: Good morning, nice to meet you.
B: Good evening, I hope I can check in for my tour group.
C: May I help you?
D: Good morning, here is my name.
答案: 【 Good evening, I hope I can check in for my tour group.】

4、单选题：
‍What is the meaning of "voucher"?‌
选项：
A: 票据
B: 假期
C: 现金
D: 票卷
答案: 【 票卷】

5、单选题：
‍Which step "Guide returns key card to the recptionist." is belonging to the service procedure of checking out?‌
选项：
A: Step 1
B: Step 3
C: Step 2
D: Step 4
答案: 【 Step 2】

6、多选题：
​What can guets do in a hostel?​
选项：
A: Rent a bed
B: Share a lounge
C: Share a kitchen sometimes
D: Share a bathroom
答案: 【 Rent a bed;
Share a lounge;
Share a kitchen sometimes;
Share a bathroom】

Test3

1、单选题：
‍Which one is NOT suitable for an attention getter?‏
选项：
A: Let's walk along the isle to the gate.
B: Hi, I have a question to ask ...
C: Today, we are going to ...
D: Hello everyone, welcome to ...
答案: 【 Let's walk along the isle to the gate.】

2、单选题：
​When is the Expl