大学MOOC 国际营销(英文)(华东交通大学)1461533167 最新慕课完整章节测试答案
与顾客建立联接
3.1
1、判断题:
Satisfaction is a person's feelings of pleasure or disappointment that result from comparing a product or service's perceived performance to expectations. When a customer feels the perceived performance matches expectation,there is a higher chance for that customer to buy the product again.
选项:
A: 正确
B: 错误
答案: 【 正确】点我阅读全文
