大学MOOC 商务英语视听说(桂林理工大学南宁分校)1457761171 最新慕课完整章节测试答案
Unit 3 On the Phone
Quiz for Unit 3
1、单选题：
A business call should be made ____________.
选项：
A: A. during the holidays
B: B. during the working hours
C: C. during the rest time
D: D. during the dinner time
答案: 【 B. during the working hours】
2、单选题：
We should not say “________” when we answer the phone.
选项：
A: A. Who is speaking, please?
B: B. Where are you calling from?
C: C. Who are you?
D: D. Who's that?
答案: 【 C. Who are you? 】
3、单选题：
If the one you want is not available on the phone, you can take a message by leaving some basic information except ________.
选项：
A: A. the name
B: B. the company you are from
C: C. the purpose of the call
D: D. the company you call
答案: 【 D. the company you call】
4、单选题：
If there is something wrong with the phone or telephone line when you make a call, you can use the following expressions except _____.
选项：
A: A. The phone is in order.
B: B. She has changed her telephone number
C: C. I've tried to get through several times but it's always engaged.
D: D. Sorry, we were cut off.
答案: 【 A. The phone is in order.】
5、单选题：
If you ask for someone during a business call, you can use the following expressions except _______.
选项：
A: A. Could I speak to someone in the Sales Department, please?
B: B. Is someboby in?
C: C. Hello, is Jack in the office?
D: D. Please connect me with the Export Department.
答案: 【 B. Is someboby in?】
6、单选题：
When introducing yourself, you should not say: “__________.”
选项：
A: A. This is Ken.
B: B. Ken speaking.
C: C. Hello, this is Paul Smith from Sparkle International.
D: D. I am ....
答案: 【 D. I am ...