绪论 单元测试

1、单选题：
Which of the following is not part of the duties of an outbound tour leader?
选项：
A:Handle emergencies that tourists encounter during the trip
B:Coordinate travel itinerary arrangements
C:Ensure the safety of tourists' personal and property
D:Provide tourists with historical and cultural explanations of attractions
答案: 【Provide tourists with historical and cultural explanations of attractions】

2、单选题：
In the context of airport check-in, which of the following English expressions is used to inquire about seat preferences?
选项：
A:Can I have an aisle seat?
B:Where is the boarding gate?
C:What's the boarding time?
D:Do you have any checked luggage?
答案: 【Can I have an aisle seat?】

3、单选题：
When a tour leader is leading tourists to a country, they must consider local cultural customs while using appropriate English expressions when communicating with the local guide. It is known that people in this country have a strong sense of time and value punctuality, and that it is impolite to make noise while eating. Which of the following actions and English expressions is the most appropriate for the tour leader when communicating itinerary arrangements with the local guide?
选项：
A:The tour leader arrives on time but does not mention anything related to time, directly saying, 'Let's talk about the places we will visit.', ignoring local time concepts.
B:The tour leader is late and says, 'Sorry for being late. Time here is so flexible.', showing disrespect for local time concepts.
C:The tour leader arrives slightly late and says, 'Sorry, I'm a little late. But it doesn't matter.' and then starts discussing the itinerary.
D:The tour leader arrives on time and says, 'Good to see you. Let's discuss the itinerary according to our scheduled time.' while respecting local dining etiquette.
答案: 【The tour leader arrives on time and says, 'Good to see you. Let's discuss the itinerary according to our scheduled time.' while respecting local dining etiquette.】

4、多选题：
What are the stages involved in the workflow of outbound group leaders? (At least two correct options)
选项：
A:Airport process
B:Shopping and tax refund
C:Sightseeing explanation
D:Hotel service
答案: 【Airport process;
Shopping and tax refund;
Sightseeing explanation;
Hotel service】

5、多选题：
In the event of a tourist suddenly falling ill during the outbound group leader's work, which of the following actions are correct? (At least two correct options)
选项：
A:Report the situation to the travel agency
B:Immediately contact local medical institutions
C:Calm the tourist's emotions
D:Self-medicate the tourist
答案: 【Report the situation to the travel agency;
Immediately contact local medical institutions;
Calm the tourist's emotions】

6、判断题：
Outbound group leaders only need to master English expression and do not need to understand national tourism industry standards.
选项：
A:错误
B:正确
答案: 【错误】

7、判断题：
During overseas travel, if there is a sudden political turmoil, the leader can decide to change the itinerary to ensure the safety of tourists without reporting to the travel agency.
选项：
A:错误
B:正确
答案: 【错误】

8、单选题：
When tourists discover quality issues with goods during overseas shopping and request a refund, what should the leader do first?
选项：
A:Let tourists negotiate with the merchant themselves
B:Directly assist tourists in negotiating a refund with the merchant
C:Report the situation to the travel agency
D:Understand the local return policy and process
答案: 【Understand the local return policy and process】

9、单选题：
Which of the following is a common English expression used by outbound group leaders when checking in at the airport?
选项：
A:I'd like to check in.
B:I'd like to check out.
C:I'd like to cancel my reservation.
D:I'd like to make a reservation.
答案: 【I'd like to check in.】

10、单选题：
During the travel itinerary, if a tourist has a conflict with a local resident, which step should the leader take last when handling the problem?
选项：
A:Control the scene to avoid escalating the conflict
B:Understand the reasons for the conflict and the demands of both parties
C:Summarize lessons learned to avoid similar situations in the future
D:Communicate and coordinate with relevant departments to resolve the problem
答案: 【Summarize lessons learned to avoid similar situations in the future】

第一章 单元测试

1、单选题：
Which of the following is not part of the pre-departure preparation work for outbound tour leaders?
选项：
A:Organizing a pre-departure briefing
B:Understanding cultural rules and taboos of the destination
C:Checking if tourists' documents and visas are complete
D:Arranging tourists' dietary preferences during the travel itinerary
答案: 【Arranging tourists' dietary preferences during the travel itinerary】

2、单选题：
In the case, tour leader Xiao Li skipped the pre-departure briefing, leading to tourist Mr. Huang causing a cultural conflict in the UAE. Using critical thinking analysis, which of the following is the root cause of this event?
选项：
A:Tourist Mr. Huang himself lacks understanding of the local culture
B:Tourist Mr. Huang did not proactively inquire about the local cultural situation with the tour leader
C:The local photography cultural rules and taboos are too complex
D:Tour leader Xiao Li did not follow the process for the pre-departure briefing, resulting in incomplete information transmission
答案: 【Tour leader Xiao Li did not follow the process for the pre-departure briefing, resulting in incomplete information transmission】

3、单选题：
When the tour leader is managing risks before the trip and encounters a situation where a traveler suddenly falls ill, which of the following responses is correct?
选项：
A:Allow the traveler to go to the hospital on their own while the leader continues to lead the group
B:Immediately contact the local hospital and report the situation to the travel agency
C:Require the traveler to continue the trip and see a doctor after the itinerary is over
D:Ignore the traveler's illness and continue the trip as planned
答案: 【Immediately contact the local hospital and report the situation to the travel agency】

4、多选题：
Which of the following English vocabulary belongs to the Documents category in pre-departure preparation? (At least two correct options)
选项：
A:boarding pass
B:visa
C:passport
D:luggage
答案: 【boarding pass;
visa;
passport】

5、多选题：
In the pre-departure preparation for outbound travel, which of the following actions require the use of vocabulary from the Communication category? (At least two correct options)
选项：
A:verify the reception plan
B:confirm the boarding time
C:remind team members to check the validity of passports
D:pack luggage
答案: 【verify the reception plan;
confirm the boarding time;
remind team members to check the validity of passports】

6、单选题：
Which of the following English vocabulary means '登机牌'?
选项：
A:visa
B:ID card
C:boarding pass
D:passport
答案: 【boarding pass】

7、单选题：
During pre-departure preparation for outbound travel, if you need to remind team members to check passport validity, confirm hotel booking information, and verify the reception plan, which vocabulary can most comprehensively cover these actions?
选项：
A:pack
B:double-check
C:confirm
D:remind
答案: 【double-check】

8、判断题：
In the pre-departure briefing for trips to Singapore, Malaysia, and Thailand, the tour leader only needs to convey the itinerary information.
选项：
A:错误
B:正确
答案: 【错误】

9、判断题：
It is not necessary for the tour leader to design a clear structure for the pre-departure briefing, as long as information is conveyed.
选项：
A:错误
B:正确
答案: 【错误】

10、单选题：
Which of the following is not included in the information that needs to be covered in the pre-departure briefing for Singapore, Malaysia, and Thailand?
选项：
A:Introduction to domestic tourist attractions
B:Entry and exit regulations
C:Itinerary
D:Destination culture and customs
答案: 【Introduction to domestic tourist attractions】

第二章 单元测试

1、判断题：
In an airport announcement, when hearing the English broadcast with different accents saying "We regret to inform you that Flight CA123 to Beijing is cancelled due to bad weather. Passengers are requested to proceed to the service desk for re-arrangement," even though the accent affects understanding, it is still possible to accurately identify key information such as the flight number, destination, event, and subsequent action requirements. This situation indicates that the key knowledge related to airport announcements has been mastered.
选项：
A:错误
B:正确
答案: 【错误】

2、单选题：
Which of the following words is commonly used in the context of airport security checks and waiting areas?
选项：
A:book
B:table
C:chair
D:exceed
答案: 【exceed】

3、单选题：
In the airport security scene, when staff find that a passenger's luggage is overweight, which expression accurately conveys the information while employing diverse tones and appropriate emotional expression?
选项：
A:Luggage overweight. Pay money.
B:Your luggage exceeds the weight limit. Pay the extra fee.
C:Oh dear, I'm afraid your luggage exceeds the weight limit. Could you please pay the extra fee? Thank you for your understanding.
D:Your luggage is too heavy. Pay the fee.
答案: 【Oh dear, I'm afraid your luggage exceeds the weight limit. Could you please pay the extra fee? Thank you for your understanding.】

4、单选题：
At the airport, where should you go to check in for your flight?
选项：
A:Lounge
B:Check-in counter
C:Self-check-in machine
D:Terminal
答案: 【Check-in counter】

5、多选题：
Which of the following belong to the keywords related to airport check-in and handling of excess luggage? (At least two correct options)
选项：
A:boarding pass
B:aisle seat
C:seat preference
D:window seat
答案: 【boarding pass;
aisle seat;
seat preference;
window seat】

6、多选题：
In the context of airport check-in and handling of excess luggage, which of the following practices align with the professional responsibilities of an outbound tour leader? (At least two correct options)
选项：
A:Coordinate with airport staff to ensure smooth check-in operations
B:When a guest's luggage is overweight, suggest the guest reasonably redistribute their luggage
C:Carefully verify whether the guest's exit documents are complete
D:During the check-in process, assist guests in solving various problems they encounter
答案: 【Coordinate with airport staff to ensure smooth check-in operations;
When a guest's luggage is overweight, suggest the guest reasonably redistribute their luggage;
Carefully verify whether the guest's exit documents are complete;
During the check-in process, assist guests in solving various problems they encounter】

7、判断题：
The airport check-in process does not include the security check step.
选项：
A:错误
B:正确
答案: 【错误】

8、单选题：
At the airport check-in, a passenger wants a window seat. Which of the following terms can express this need?
选项：
A:Window seat
B:seat preference
C:aisle seat
D:Could you explain ...?
答案: 【Window seat】

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