大学MOOC 服务行业交际英语(黑龙江生态工程职业学院)1206156803 最新慕课完整章节测试答案
第一章 预订服务
测验
1、单选题：
电话预订
选项：
A: make a reservation through e-mail
B: make a face-to-face reservation
C: make a call reservation
D: make an internet reservation
答案: 【 make a call reservation】
2、单选题：
网络预订
选项：
A: A. make an internet reservation
B: B. make a reservation through e-mail
C: C. make a face-to-face reservation
D: D. make a call reservation
答案: 【 A. make an internet reservation】
3、单选题：
Which phone number is correct when you choose to book train tickets?
选项：
A: A. 95105103
B: B. 95105105
C: C. 95105106
D: D. 95105107
答案: 【 B. 95105105 】
4、单选题：
Please choose the stateroom on cruise.
选项：
A: A. standard room
B: B. interior
C: C. business suite
D: D. double room
答案: 【 B. interior】
5、单选题：
How to pronounce the train number begins with ‘K’?
选项：
A: A. Kei
B: B. Ke
C: C. Kuai
D: D. Ka
答案: 【 C. Kuai 】
6、单选题：
Please choose the necessary certificates prepared before the trip.
选项：
A: A. passport
B: B. Business Letter
C: C. Introduction Letter
D: D. Invitation Letter
答案: 【 A. passport】
7、单选题：
Which one is not the ordinary train have?
选项：
A: A. Hard seat
B: B. Soft seat
C: C. Ordinary berth
D: D. First class seat
答案: 【 D. First class seat】
8、单选题：
What does " suite with balcony" mean?
选项：
A: A.标准间
B: B. 套房
C: C. 阳台套房
D: D. 海景房
答案: 【 C. 阳台套房】
9、单选题：
Which step is the last step of operating VTM?
选项：
A: A. choose departure station
B: B. pay the ticket
C: C. choose the types of seats
D: D. print ticket
答案: 【 D. print ticket】
10、单选题：
Which the train number begins with Arabic numeral?
选项：
A: A. Ordinary train
B: B. Express Train
C: C. Non-stop Special Express Train
D: D. G-High-Speed Electric Multiple Units (EMU) Train
答案: 【 A. Ordinary train 】
项目七 其他服务
Test for 7.2
1、单选题：
Which one is not included in handling complaints?
选项：
A: Listening
B: Record
C: Verification
D: Looking
答案: 【 Looking】
2、单选题：
Why the clerk turned down the broadcast?
选项：
A: too loud
B: didn’t clear
C: not interested
D: not care
答案: 【 too loud 】
3、单选题：
what's wrong with bed sheet in the dialogue?
选项：
A: broken
B: dirty
C: lost
D: wet
答案: 【 dirty 】
4、单选题：
How does the clerk handle the customer's problems in the dialogue2?
选项：
A: buy the new one
B: washed immediately
C: changed immediately
D: repaired immediately
答案: 【 changed immediately 】
5、单选题：
How did the clerk answer the customer's gratitude in the dialogue2?
选项：
A: Don't mention it.
B: You're welcome.
C: That's ok.
D: That's all right.
答案: 【 Don't mention it. 】
项目三 问询服务
Test for 3.1
1、单选题：
What should Bob do when he at the Railway Station Exit?
选项：
A: turn left
B: go straight
C: take the bus
D: turn right
答案: 【 turn right】
2、单选题：
Which bus is the Bob take first?
选项：
A: No. 132.
B: No. 129
C: No. 123
D: No. 192
答案: 【 No. 129 】
3、单选题：
How long will Bob take if he take bus?
选项：
A: one hour
B: half an hour
C: one and half an hour
D: two and half an hour
答案: 【 one and half an hour 】
4、填空题：
Translate the word “地铁”.
答案: 【&n