大学MOOC BusinessEnglishCaseStudies(西南财经大学)1462302162 最新慕课完整章节测试答案
Book3Unit5PublicRelation
Quiz--Listening
1、单选题：
PART THREEQuestions 23-30l You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.l For each question (23-30), mark one letter (A, B, C or D) for the correct answer.l After you have listened once, replay the recording.The aim of the ‘Business Today’ competition was to reward .
选项：
A: good product design
B: skillful project management
C: rapid financial success
D: talented staff
答案: 【 skillful project management】
2、单选题：
How many companies were chosen to compete in the final of the competition?
选项：
A: four
B: forty
C: fifteen
D: fourteen
答案: 【 fourteen】
3、单选题：
The types of products which the finalists were developing .
选项：
A: caused considerable problems for the judges
B: were targeted at senior citizens especially
C: were all connected with the food industry
D: involved a common set of development aspects
答案: 【 involved a common set of development aspects】
4、单选题：
According to the speaker, what are small firms good at?
选项：
A: weathering the storm of the economic recession
B: fitting new products in with current production
C: recording methods used in developing new products
D: developing new management structures for new products
答案: 【 fitting new products in with current production】
5、单选题：
The speaker believes big companies document innovation well because of .
选项：
A: the involvement of senior management
B: the number of staff available
C: the exclusion of senior management
D: the insistence on regular procedures
答案: 【 the insistence on regular procedures】
6、单选题：
The panel was impressed by Natura because they had .
选项：
A: researched new ways of manufacturing their product
B: invested considerable time inventing a new product
C: launched a new project to promote their product
D: investigated new overseas markets for their product
答案: 【 researched new ways of manufacturing their product】
7、单选题：
The judges praised the links between development teams in smaller companies and .
选项：
A: suppliers
B: senior management
C: customers
D: the market
答案: 【 senior management】
8、单选题：
The companies sometimes had problems because the suppliers .
选项：
A: could not understand the specification
B: could not rely on their subcontractors
C: could not meet the deadlines
D: could not fulfill their duties
答案: 【 could not rely on their subcontractors】
9、填空题：
PART ONE Questions 1-12l You will hear three telephone conversations or messages.l Write one or two words (CAPITAL LETERS) or a number in the numbered spaces on the notes or forms below.l After you have listened once, reply each recording. Conversation OneQuestions (1-5)l Look at the form below.l You will hear a man asking a colleague for information about a former employee.Personal Record NAME: Stephen (1) ADDRESS: 183 School Road, Barnfield, BF2 8TP DEPARTMENT: (2) POST HELD: (3) (temporary) MONTHLY SALARY: (4) ￡ NAME: Stephen
答案: 【 JAYE】
10、填空题：
DEPARTMENT:
答案: 【 CUSTOMER SERVICES】
11、填空题：
POST HELD: (temporary)
答案: 【 OFFICE ASSISTANT】
12、填空题：
MONTHLY SALARY: ￡
答案: 【 457.6##%_YZPRLFH_%##457.60】
13、填空题：
Conversation Two(Questions 5-8)l Look at the note below.l You will hear a man describing a problem with an order. WHILE YOU WERE OUT Message for: Steven Kirby From: Mark Jones Company: (5) MessageRe: Stationery order Problem with the (6) ordered. The (7) need 500 and he needs 750. Also (8) needs to be repositioned. Company:
答案: 【 EUROPE HOLIDAYS】
14、填空题：
Problem with the ordered.
答案: 【 BUSINESS CARDS】
15、填空题：
The need 500 and he needs 750.
答案: 【 MARKETING EXECUTIVES】
16、填空题：
Also needs to be repositioned.
答案: 【 LOGO##%_YZPRLFH_%##THE COMPANY LOGO##%_YZPRLFH_%##COMPANY LOGO】
17、填空题：
Conversation Three(Questions 9-12)l Look at the notes below.l You will hear a woman making the arrangements for a delegation who are going to visit her company. Delegation visit - things to doPrepare an (9) for each delegate.Book 1pm lunch at (10) .Meet delegates when they arrive at the (11) .Show them the (12) first.Prepare an for each delegate.
答案: 【 INFORMATION PACK】
18、填空题：
Book 1pm lunch at .
答案: 【 PARK HOTEL】
19、填空题：
Meet delegates when they arrive at the .
答案: 【 FRONT GATE】
20、填空题：
Show them the first.
答案: 【 NEW DESIGNS】
21、填空题：
PART TWO Questions 13-22Section One (Questions 13-17)l You will hear five short recordings.l For each recording, decide which type of document the speaker is talking about.l Write one letter (A-H) next to the number of the recording.l Do not use any letter more than once.l After you have listened once, replay the recordings. A an invoiceB a price-listC a bank statementD a receipt E a company chequeF a balance sheetG a contractH an expenses claim form
答案: 【 E】
22、填空题：
A an invoiceB a price-listC a bank statementD a receipt E a company chequeF a balance sheetG a contractH an expenses claim form
答案: 【 B】
23、填空题：
A an invoiceB a price-listC a bank statementD a receipt E a company chequeF a balance sheetG a contractH an expenses claim form
答案: 【 G】
24、填空题：
A an invoiceB a price-listC a bank statementD a receipt E a company chequeF a balance sheetG a contractH an expenses claim form
答案: 【 F】
25、填空题：
A an invoiceB a price-listC a bank statementD a receipt E a company chequeF a balance sheetG a contractH an expenses claim form
答案: 【 A】
26、填空题：
Section Two(Questions 18-22)l You will hear another five recordings.l For each recording, decide what the speaker’s purpose is.l Write one letter (A-H) next to the number of the recording.l Do not use any letter more than once.l After you have listened once, replay the recordings. A to make a complaintB to deny somethingC to offer assistanceD to ask for adviceE to express doubtF to ask for permissionG to explain an action H to recommend a new policy
答案: 【 C】
27、填空题：
A to make a complaintB to deny somethingC to offer assistanceD to ask for adviceE to express doubtF to ask for permissionG to explain an action H to recommend a new policy
答案: 【 G】
28、填空题：
A to make a complaintB to deny somethingC to offer assistanceD to ask for adviceE to express doubtF to ask for permissionG to explain an action H to recommend a new policy
答案: 【 H】
29、填空题：
A to make a complaintB to deny somethingC to offer assistanceD to ask for adviceE to express doubtF to ask for permissionG to explain an action H to recommend a new policy
答案: 【 E】
30、填空题：
A to make a complaintB to deny somethingC to offer assistanceD to ask for adviceE to express doubtF to ask for permissionG to explain an action H to recommend a new policy
答案: 【 B】
Quiz--Reading
1、单选题：
PART ONE Questions 1-7 l Look at the statements and the text below about the use of coaching in staff development.l Which section (A, B, C or D) does each statement (1-7) refer to?l For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.l You will need to use some of these letters more than once.The contact between coach and employee not solving all difficulties at work
选项：
A: Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached.It also allows successes and failures to be evaluated in a non-threatening atmosphere.
B: Coaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.
C: The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship.In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management.Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations,all at short notice.
D: Effective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.
答案: 【 The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship.In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management.Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations,all at short notice.】
2、单选题：
The discussion of how certain situations could be better handled if they occur again
选项：
A: Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and an