大学MOOC 涉外文秘（双语）(山东工商学院)1450325381 最新慕课完整章节测试答案
Unit Four
Test Four
1、单选题：
You pass a co-worker in the hallway and he asks "How are you?". You respond by:
选项：
A: Telling him that your back has been hurting you and you have a cold
B: Saying "Fine, thanks"
C: Explaining that you are tired and stressed out in your job
D: asking “ Where are you going?”
答案: 【 Saying "Fine, thanks"】
2、单选题：
People value closeness and friendliness. It is appropriate to stand close to a business contact or a colleague and frequently touch his/her arm while talking
选项：
A: True
B: False
C: I can not judge.
D: It is polite.
答案: 【 False】
3、单选题：
A co-worker comes to your office to introduce you to a friend of his. You:
选项：
A: You stand up, establish eye contact, smile and shake his hand
B: Smile and nod
C: Wave and tell him how happy you are to meet him
D: Give him a "high five"
答案: 【 You stand up, establish eye contact, smile and shake his hand】
4、单选题：
You have a meeting with a colleague from a different department scheduled for 10:00am. You've spoken to the receptionist and you have been waiting outside the colleague's office for a while and it is now 10:05. You want to make sure the person knows you're there. You:
选项：
A: Peek your head in the doorway and say "Excuse me"
B: Stand near the door where your colleague will see you
C: Continue to sit and wait
D: Enter the office confidently, introduce yourself and remind them you have a 10:00am meeting
答案: 【 Stand near the door where your colleague will see you】
5、单选题：
After a meeting with a contact, in order to express your thanks, it is appropriate to:
选项：
A: Send him/her a small box of chocolates with a note
B: Drop by the office and give him/her a hot cup of coffee
C: Send a dozen red roses to his/her home
D: Send a thank you letter
答案: 【 Send a thank you letter】
6、单选题：
When you are meeting your coworkers. Normally, HR manager or head of office will introduce and welcome you. Which of the following introduction speech is not appropriate?
选项：
A: Luckily the weather has aligned with our wishes. The sun and I bid you a warm welcome.
B: It's my pleasure to extend a cheerful welcome to you all!
C: Hello, how are you doing today？
D: On behalf of my colleagues, I wish you all a convivial welcome.
答案: 【 Hello, how are you doing today？】
7、单选题：
Usually the organizational structure of the company is shown as the organizational chart. Two common types of organizational charts exist, tall and :
选项：
A: short chart
B: detailed chart
C: flat chart
D: level chart
答案: 【 flat chart】
8、单选题：
In a typical office building, can you use the meeting room whenever it is empty?
选项：
A: Yes, just walk in and use it
B: Yes, but you have to organize a meeting at first
C: No, you should never use it
D: No, you should book the room in advance.
答案: 【 No, you should book the room in advance.】
9、单选题：
Read the following statements and decide which one is inappropriate behavior based on your common sense.
选项：
A: Avoid “Reply All” when E-mail.
B: Bring your cute cuddly dog to the workplace.
C: Move to a more private area to answer your personal call.
D: Clean up your mess (dishes put away or in the dishwasher, etc.) in the break room or kitchen at your workplace.
答案: 【 Bring your cute cuddly dog to the workplace. 】
10、单选题：
F: Hello, Marilyn speaking.M:Marilyn, this is Orsen Parker from Technoworld. You passed the interview and we’d like you to join our team. Congratulations! Could you start next Monday morning at 9 o'clock sharp?F: Thank you! That’s great! Yes, Monday morning at 9 o'clock would be fantastic.M:OK, super. Before you begin, would you please prepare the files required by our corporation which I will send you an email later. And we also need you to fill out some additional paperwork. Is there a day this week that you could come in for an hour or two?F: Of course, I will be there on time. When does Orsen want Marilyn to come for a start?
选项：
A: Tuesday at 9 o’clock
B: Monday at 9 o'clock
C: Friday at 9 o’clock
D: Wednesday at 9 o’clock
答案: 【 Monday at 9 o'clock】
11、单选题：
F: Hello, Marilyn speaking.M:Marilyn, this is Orsen Parker from Technoworld. You passed the interview and we’d like you to join our team. Congratulations! Could you start next Monday morning at 9 o'clock sharp?F: Thank you! That’s great! Yes, Monday morning at 9 o'clock would be fantastic.M:OK, super. Before you begin, would you please prepare the files required by our corporation which I will send you an email later. And we also need you to fill out some additional paperwork. Is there a day this week that you could come in for an hour or two?F: Of course, I will be there on time. How will Orsen send the files which Marilyn has to prepare?
选项：
A: By e-mail
B: By telegram
C: By fax
D: By phone
答案: 【 By e-mail】
12、单选题：
F: Hello, Marilyn speaking.M:Marilyn, this is Orsen Parker from Technoworld. You passed the interview and we’d like you to join our team. Congratulations! Could you start next Monday morning at 9 o'clock sharp?F: Thank you! That’s great! Yes, Monday morning at 9 o'clock would be fantastic.M:OK, super. Before you begin, would you please prepare the files required by our corporation which I will send you an email later. And we also need you to fill out some additional paperwork. Is there a day this week that you could come in for an hour or two?F: Of course, I will be there on time. What does Marilyn need to do when meeting Orsen?
选项：
A: Fill out some paperwork
B: Turn in her CV
C: Make a presentation
D: Have a business dinner
答案: 【 Fill out some paperwork】
13、单选题：
F: Bob, did you contact technical support about my computer? I’m working on an important presentation, and all my work is on that computer.M: Yes, I called them. They told me they’d send someone over tomorrow afternoon.F: Tomorrow afternoon? That will be too late. I’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. Could you please call tech support again, and ask them if they can come any sooner?M: Sure, I’ll call them right away. I’ll talk to a supervisor to make sure they get a technician over here today.What does the woman want Bob to do?
选项：
A: Call technical support
B: Help her to fix the machine
C: Scan the paper
D: Make a presentation
答案: 【 Call technical support】
14、单选题：
F: Bob, did you contact technical support about my computer? I’m working on an important presentation, and all my work is on that computer.M: Yes, I called them. They told me they’d send someone over tomorrow afternoon.F: Tomorrow afternoon? That will be too late. I’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. Could you please call tech support again, and ask them if they can come any sooner?M: Sure, I’ll call them right away. I’ll talk to a supervisor to make sure they get a technician over here today.What will the woman meet her clients for?
选项：
A: Discussing the tender documents
B: Having a business dinner
C: Promoting their company
D: Demonstrating her new model
答案: 【 Promoting their company】
15、单选题：
F: Bob, did you contact technical support about my computer? I’m working on an important presentation, and all my work is on that computer.M: Yes, I called them. They told me they’d send someone over tomorrow afternoon.F: Tomorrow afternoon? That will be too late. I’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. Could you please call tech support again, and ask them if they can come any sooner?M: Sure, I’ll call them right away. I’ll talk to a supervisor to make sure they get a technician over here today.What will Bob do later?
选项：
A: Call the supervisor
B: Buy a new computer
C: Cancel the meeting
D: Sign a contract
答案: 【 Call the supervisor】
16、单选题：
F: Diego, have we received a fax from Chris at Complex Computers yet? M: We did, but it came through blurry. I called, and Chris said they were having problems with the fax machine. They’re trying to fix it.F: Mr. Ramon needs to review that document as soon as possible. It’s the new service contract for our office PCs. M: I’ll phone Chris and see how they’re doing. If the machine’s still down, I’ll have him scan and e-mail it instead. Either way, I’ll run it to Mr. Ramon’s office as soon as it arrives.What company does Chris work with?
选项：
A: The Blurry Company
B: The Complex Computers
C: The Ramon Brothers
D: Not mentioned
答案: 【 The Complex Computers】
17、单选题：
F: Diego, have we received a fax from Chris at Complex Computers yet? M: We did, but it came through blurry. I called, and Chris said they were having problems with the fax machine. They’re trying to fix it.F: Mr. Ramon needs to review that document as soon as possible. It’s the new service contract for our office PCs. M: I’ll phone Chris and see how they’re doing. If the machine’s still down, I’ll have him scan and e-mail it instead. Either way, I’ll run it to Mr. Ramon’s office as soon as it arrives.What is the fax about?
选项：
A: The shipment delay
B: The quality of the fax machines
C: The service contract for Office PCs
D: The shipment delay
答案: 【 The service contract for Office PCs】
18、单选题：
F: Diego, have we received a fax from Chris at Complex Computers yet? M: We did, but it came through blurry. I called, and Chris said they were having problems with the fax machine. They’re trying to fix it.F: Mr. Ramon needs to review that document as soon as possible. It’s the new service contract for our office PCs. M: I’ll phone Chris and see how they’re doing. If the machine’s still down,