大学MOOC 商务英语函电(南宁师范大学)1002969004 最新慕课完整章节测试答案

Choose the best one to complete the sentence.

1、单选题：
‍Please _____ the latest
shipping date to August 26, 2018 and the _____ of the L/C to September 25, 2018.‍
选项：
A: adjust, date   
B: extend, validity  
C: change, expiry   
D: delay, opening
答案: 【 extend, validity   】

2、单选题：
‎We regret to inform
you that we have found the L/C has some discrepancies _____ the S/C. ‍
选项：
A: with       
B: in        
C: against       
D: for
答案: 【 against        】

3、单选题：
‎To show our _____, we
offer another 2% price reduction for orders amounting USD 30,000. ‎
选项：
A: sincerity     
B: attitude      
C: thanks     
D: expectation
答案: 【 sincerity      】

Complete the following sentence based on Case Study Two.

1、多选题：
‏From Case Study Two, we learn that if we, the
buyer, receive a letter urging us to open the L/C timely, in our reply letter,
we should usually include_____. ‍
选项：
A: thanks for reminding and regret for being late
B: reasons for being late 
C: expectations for other payment method
D: specific
time for opening the L/C
答案: 【 thanks for reminding and regret for being late;
reasons for being late ;
specific
time for opening the L/C】

Test Your Language Skills

1、单选题：
‍____ your countersigned S/C, we will make our
efforts to get the goods ready.‏
选项：
A: Upon
receive         
B: On receipt 
C: On receiving of       
D: Upon receipt of
答案: 【 Upon receipt of】

2、单选题：
‌If you can_____ our delivery date, we will place a substantial order
with you.​
选项：
A: agree to     
B: accept        
C: fulfill      
D: meet with
答案: 【 accept         】

3、单选题：
‍If you have any question, please do not _____ to contact us. ‎
选项：
A: be shy     
B: hesitate        
C: avoid     
D: restrict
答案: 【 hesitate         】

4、单选题：
​The application of payment _____ L/C will _____
our funds and increase burden to our moderate cash reserve.‏
选项：
A: at, restrict   
B: by, tie up     
C: with, lower    
D: through, influence
答案: 【 by, tie up      】

5、单选题：
‏The covering L/C has
been established _____ your favour _____ Bank of China New York Branch on
August 2, 2018 _____ USD 50,000. ​
选项：
A: with, in, for  
B: for, from, at 
C: in, though, for   
D: at, with, in
答案: 【 in, though, for    】

6、单选题：
‏As required, the
latest shipping date should be _____ to September 2, 2018 and the _____ of the
L/C to October 3, 2018.‏
选项：
A: changed, expiry   
B: adjusted, date  
C: prolonged, opening   
D: extended, validity
答案: 【 extended, validity 】

7、单选题：
‏Thanks for the opening
of the L/C, but we regret to have found that the L/C has some discrepancies
_____ the S/C. ‌
选项：
A: against        
B: with     
C: for      
D: in
答案: 【 against         】

8、单选题：
‍To show our _____, the
amendment cost will be for our account.‍
选项：
A: thank      
B: attitude     
C: sincerity      D.
expectation
D: expectation
答案: 【 sincerity      D.
expectation】

Test Your Writing Skills

1、多选题：
‍To refuse a payment proposal, the writer can refer
to_____ as the reasons for his refusal.‎
选项：
A: the customary practice  
B: the amount of the order  
C: the low profit gained from the
transaction  
D: the inconvenience caused
by such a payment proposal
答案: 【 the customary practice  ;
the amount of the order  ;
the inconvenience caused
by such a payment proposal】

2、判断题：
‏In a payment proposal letter, usually the detailed
information of the terms of payment will be included, but not the relevant bank.‍
选项：
A: 正确
B: 错误
答案: 【 错误】

3、判断题：
‍To urge the establishment of an L/C, the writer refers to the mutual
agreement as restriction to urge the buyer to open the L/C soon. ‍
选项：
A: 正确
B: 错误
答案: 【 正确】

4、判断题：
‍In addition to detailed information of the L/C and the documents
required, in an L/C opening notification letter, shipment will usually be
emphasized. ‎
选项：
A: 正确
B: 错误
答案: 【 正确】

5、判断题：
‎Generally speaking, in an L/C amendment letter, to give instruction for L/C amendment, to list the errors and the amendment requirements is better than to list the points for amendment only.‎
选项：
A: 正确
B: 错误
答案: 【 正确】

Choose the best one to complete the sentence.

1、单选题：
‏The problem you complained about is caused _____
carelessness of a newcomer in the department.‎
选项：
A: by    
B: due to   
C: because  
D: with
答案: 【 due to    】

2、单选题：
‏We admit our error of the shortage and are
dispatching _____ of 280 by express courier to your port. ‎
选项：
A: the other  
B: remainder    
C: the balance  
D: rest
答案: 【 the balance   】

3、单选题：
​Since we _____ your business, we would like to
offer you a 10% discount off for your next order with us.‍
选项：
A: value    
B: emphasize  
C: like   
D: save
答案: 【 value     】

Complete the following sentences based on Case Study Two.

1、多选题：
‍When
writing a complaint letter, we should usually _____.  ‏
选项：
A: offer the background information of the problem   
B: state the problem clearly and objectively   
C: make our requirements clearly and firmly 
D:  set a specific time for the complaint settlement
答案: 【 offer the background information of the problem    ;
state the problem clearly and objectively    ;
make our requirements clearly and firmly  ;
 set a specific time for the complaint settlement】

2、多选题：
‍In order to have the complaint settled as
required, we should ____. ‏
选项：
A: please the other party     
B: raise the problem clearly     
C: state the requirements clearly  
D: set a specific time for the problem to be solved
答案: 【 raise the problem clearly      ;
state the requirements clearly   ;
set a specific time for the problem to be solved】

Do the following exercises based on the relevant information

1、多选题：
‎‏The types of claims frequently
filed by importers and exporters include _____.‏‎‏
选项：
A: loss or shortage of the goods   
B: delayed shipment    
C: not opening an L/C in time 
D: inferior quality
or quality discrepancy
答案: 【 loss or shortage of the goods    ;
delayed shipment     ;
not opening an L/C in time  ;
inferior quality
or quality discrepancy】

2、判断题：
‎Complaint is a statement to be made, especially
in the business world, when a situation is unsatisfactory or unacceptable or when
someone has done something wrong to others. ‌
选项：
A: 正确
B: 错误
答案: 【 正确】

3、判断题：
‎In international trade, problems concerning the transaction usually lead to a complaint or a claim.​
选项：
A: 正确
B: 错误
答案: 【 正确】

Test Your Language Skills

1、单选题：
‎We wish to place an
order _____ you _____ 2000 canvas folding chairs. ‎
选项：
A: with, of      
B: with,
for    
C: from, for   
D: from, with
答案: 【 with,
for     】

2、单选题：
‏The _____ arrived yesterday but contained only
1,200pcs R/C toys. ‍
选项：
A: goods    
B: delivery   
C: consignment    
D: ship
答案: 【 consignment     】

3、单选题：
‎Due to your shortage of delivery, we had to make
some emergency purchases to _____ our commitments to all our customers. ‌
选项：
A: meet   
B: fill   
C: have  
D: hold
答案: 【 meet    】

4、单选题：
‏We value your business very much and we would
like to offer you a 10% _____ for your next order with us.‏
选项：
A: lower      
B: cheaper than   
C: discount off  
D:  less
答案: 【 discount off   】

5、单选题：
‍Your delayed shipment puts our company in a
difficult position, causing us to _____ the selling season. ‌
选项：
A: meet    
B: miss  
C: unable 
D: have
答案: 【 miss   】

Test Your Writing Skills

1、单选题：
‍In a reply to a complaint letter, the writer
should usually _____ at the very beginning of the reply letter if he really has
caused some problems. ‍
选项：
A: promise to make compensation  
B: make an apology for the problem  
C: admit the mistake or error  
D: thank the other party for his consideration
答案: 【 make an apology for the problem   】

2、多选题：
‏In a reply to a complaint letter, the most important information includes
_____. ‍
选项：
A: thanks for the other party’s
understanding 
B: the explanation to the
problem caused  
C: the apology for the
inconvenience, the loss or damage sustained 
D: the way to solve the problem
答案: 【 the explanation to the
problem caused   ;
the way to solve the problem 】

3、判断题：
‏Whenever we receive a complaint letter, we
should try to reply immediately, but if the complaint is not correctly made, we
can just put it into the dustbin. ‏
选项：
A: 正确
B: 错误
答案: 【 错误】

4、判断题：
‎When making a complaint, it is better to refer to the problem directly at the very beginning
of the letter. ​
选项：
A: 正确
B: 错误
答案: 【 正确】

Choose the best one to complete the sentence.

1、单选题：
‌To start a practical
transaction, we take pleasure　　making you a special offer.‍​
选项：
A: to         
B: in     
C: for
D: of
答案: 【 in      】

2、单选题：
‌We make you a special offer airmailed _____separate cover, _____ to our
final confirmation. ‌
选项：
A: in, according   
B: with,
attention    
C: under, subject  
D: of, reply
答案: 【 under, subject  】

3、单选题：
‌_____, we are airmailing
you one catalogue to help you make your selections.‎
选项：
A: As requested        
B: Followed
the request
C: With
agreement     
D: As replied
答案: 【 As requested         】

4、单选题：
‌We trust the price and the quality will be acceptable to you and
await _____ keen interest your trial order. ‏
选项：
A: for
B: with
C: in
D: of
答案: 【 with】

Choose the relevant information to complete the sentence.

1、单选题：
‌The symbol of a firm offer is _____. ‍
选项：
A: engagement 
B: reservation  
C: validity  
D: binding force
答案: 【 validity  】

2、单选题：
‏All the following statements about an offer are correct except____.​
选项：
A: An
offer is a proposal of certain trade terms.
B: An
offer is an expression of a willingness to sell or to buy certain goods.
C: A firm offer has the binding force on the
offerer within the validity.
D: Only the seller can make an offer.
答案: 【 Only the seller can make an offer.】

Complete the following sentences based on the Case Study.

1、多选题：
‍From Case Study One, we learn that a reply as an
offer to an inquiry usually includes  the following information _____.‎
选项：
A: thanks for the inquiry and
expectation for a favorable reply
B: detailed trade terms and
conditions for the potential cooperation
C: a brief introduction of the
company and its business scope
D: an exact description of the
goods inquired about
答案: 【 thanks for the inquiry and
expectation for a favorable reply;
detailed trade terms and
conditions for the potential cooperation;
an exact description of the
goods inquired about】

2、多选题：
​From Case Study Two, we learn that an offer may
result in_____.​
选项：
A: a counter-offer 
B: unfriendly
complaint  
C: no response  
D: refusal
答案: 【 a counter-offer ;
no response  ;
refusal】

Test Your Language Skills

1、单选题：
‌We can supply the goods you are _____.  ‌
选项：
A: inquiring     
B: enquiry for   
C: enquiring
about    
D: inquiry of
答案: 【 enquiring
about     】

2、单选题：
‏We are pleased to make you a firm offer as ______.  ‌
选项：
A: follows   
B: following     
C: follow       
D: followed
答案: 【 follows    】

3、单选题：
‎For more information about our products, please click the _____. ‏
选项：
A: attachment    
B: mouse   
C: envelope   
D: enclosure
答案: 【 attachment    】

4、单选题：
‌We are glad to make you a special offer airmailed _____separate cover,
_____ to our final confirmation. ‍
选项：
A: in,
according     
B: under, subject  
C: with, attention   
D: of, reply
答案: 【 under, subject   】

5、单选题：
‍_____, we are attaching
you one catalogue and our latest pricelist. ​
选项：
A: As
replied  
B: Followed the
request  
C: With agreement    
D: As requested
答案: 【 As requested】

6、单选题：
​_____ a reply, we regret
to say that our clients find your price _____ the high side. ​
选项：
A:  For, in   
B: In, at      
C: As, on    
D: To, of 
答案: 【 As, on     】

7、单选题：
‌_____ indicate that
_____ articles from other countries have been sold here at about 5% lower than
that of yours. ‎
选项：
A: Information, the said     
B: News, the same  
C: Statistics, the same    
D: Our client , the said
答案: 【 Statistics, the same     】

Test Your Writing Skills

1、多选题：
‌The major information included in a firm offer
is_____.‍
选项：
A: the validity of the offer  
B: the name of the product  
C: the unacceptable terms and conditions 
D: the specific terms and conditions for the
potential transaction
答案: 【 the validity of the offer   ;
the name of the product  ;
the specific terms and conditions for the
potential transaction】

2、判断题：
‍An offer may lead to a counter-offer or the
recipient’s non-action, if the recipient can’t accept some or all the terms and
conditions.   ​
选项：